This page explains what we do with the personal details you give us, whether that’s through this website, over the phone or in the shop on Plymouth Road.
Who we are
A1 Carpets is a family-run carpet and flooring shop at 2–4 Plymouth Road, Plympton, Plymouth PL7 4JR. We decide how your details are used, so we are responsible for looking after them.
If you have a question about your details, call us on 01752 336315, write to us at the shop or send us a message through our contact page.
What we collect
When you send us an enquiry through the contact form, we receive your name, email address and phone number, along with whatever you write in your message.
When you ask for a quote or a measuring visit, we also take your address and notes about the rooms and floors involved. If you go ahead, we keep a record of the order and what you paid.
Like every website, ours keeps a log of visits that includes each device’s IP address and the browser it uses. Our host keeps these logs for a short time to keep the site running and secure.
Why we use it
We use your details to answer your enquiry, arrange a visit, give you a quote and, if you go ahead, supply and fit your floor. We need them to do what you’ve asked us to do.
We keep records of orders and payments because the law requires every business to keep tax and accounting records.
We never sell your details or pass them to anyone for their own marketing.
Who else handles your details
Our website runs on servers provided by Krystal, a UK hosting company. Enquiries sent through the contact form are saved in the website and emailed to the shop.
The contact form uses Cloudflare Turnstile to stop spam. To tell a person from an automated program, it checks your IP address and some technical details about your browser. Cloudflare says it uses this only to detect and block bots, not to identify or track anyone. Cloudflare is based in the United States, and its Turnstile privacy notice explains how it handles this information.
When you book a fitting, we give our fitters your name, address and phone number so they can arrange the job with you.
How long we keep it
We keep website enquiries for 12 months and then delete them, unless you’ve become a customer. Customer records are kept for as long as the law requires for tax records, which is usually six years.
Cookies
Our website doesn’t use cookies to track you, show you adverts or count visits, and we don’t use any analytics.
The directions links on our site open Google Maps and what3words. Once you’re on their sites, their own privacy policies apply.
Your rights
You can ask us for a copy of the details we hold about you, and ask us to correct them, delete them or stop using them. You can also object to how we use them, or ask for them in a form you can take to someone else. We’ll reply within a month.
If you’re unhappy with how we’ve handled your details, please tell us first so we can put it right. You can also complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
Changes to this page
If we change how we use your details, we’ll update this page. It was last updated in November 2026.